Terms & Conditions

1. Introduction

The Smart Campus Complaint & Response System is a digital platform developed to help students and college authorities communicate efficiently regarding campus-related issues. The purpose of this platform is to provide a structured, transparent, and fast method for reporting problems and receiving timely responses from the concerned departments.

By accessing or using this platform, users agree to follow all the rules, policies, and conditions described in this document.

2. Purpose of the Platform

This platform has been developed to:

• Allow students to report issues related to campus facilities and discipline.
• Provide a transparent complaint tracking system.
• Improve communication between students and college authorities.
• Enable departments to respond quickly to problems.
• Maintain a safe, disciplined, and well-managed campus environment.

The system is intended strictly for official campus-related matters and not for personal disputes or unrelated activities.

3. Eligibility to Use the Platform

Access to this platform is restricted to:

• Verified students of Government Degree College Dharamshala.
• Authorized faculty members and staff.
• System administrators.

Student accounts are created only after successful identity verification using official college records such as roll number and registered mobile number.

Unauthorized individuals are not permitted to access the system.

4. User Responsibilities

All users must use the platform responsibly and honestly. Students and staff agree to:

• Provide accurate information while submitting complaints.
• Use respectful and appropriate language in all submissions.
• Upload only relevant images or documents as evidence.
• Avoid submitting false, misleading, or duplicate complaints.
• Respect the privacy and dignity of other individuals.